FAQs

SHIPPING:

We currently offer shipping within the United States. For international shipping inquiries, please email us directly.
Orders will be processed within 5-7 business days of purchase.
Once your order has been shipped, you will receive a tracking number via email.
If you have any further questions or concerns regarding our shipping policy, please do not hesitate to contact us.

RETURNS + EXCHANGES:

We do not accept returns or exchanges at this time. All sales are final.
If there is a problem with your order, such as a defect or an error in shipping, please contact us within 7 days of receiving your order and we will work with you to resolve the issue. Contact us at aurabyangelo@gmail.com
Please note that we are not responsible for any damage or loss that occurs during shipping.

PRODUCT QUESTIONS:

How do your metaphysical fragrances work?
Our formulas are created with unique aromatic molecules that come alive and transform with the wearer’s skin pheromones to project a transparent essence. The scent that projects is created by the molecules reacting with the wearer’s skin.
Where do you make your products?
All of our products are hand crafted in small batches in our Los Angeles studio.
Do you test on animals?
Absolutely not.
What is the shelf life of your products?
When used with care and stored properly, our products can last up to 24 months. Please note that the color of our fragrances may adjust if left in sunlight, heat or other harsh conditions but should not affect the quality of the product itself.
My skin is sensitive to most perfumes and fragrances. How natural are your fragrances?
Our fragrances are made with industry-safe materials but we do not claim our fragrances to be 100% natural. Unlike large mainstream brands, we do not use harmful artificial dyes, parabens or toxic fillers in our formulas.

SUSTAINABILITY:

At AURA by Angelo, we are committed to sustainable practices and reducing our environmental impact. We believe that sustainability is not just a responsibility, but an opportunity to make a positive impact on the world. Here are some of the steps we are taking to achieve this goal:
• We use eco-friendly packaging materials whenever possible.
• Our fragrances are made with sustainably sourced ingredients and we prioritize working with suppliers who share our commitment to sustainability.
• We strive to reduce waste and plastic in all aspects of our business, from production to packaging.
• We are constantly evaluating and improving our sustainability practices to minimize our environmental impact.
Thank you for supporting our commitment to sustainability.

WHOLESALE:

We are open to wholesale inquiries from retailers who are interested in carrying our products. Please contact us directly for more information on wholesale pricing and minimum order requirements: aurabyangelo@gmail.com
• Wholesale pricing or store consignment is available for orders of a certain quantity or more.
• We require a valid business license or resale certificate in order to set up a wholesale account.
• Shipping costs will be calculated based on the weight and destination of the order.
• Please allow 2-3 weeks for delivery of wholesale orders.
Thank you for considering AURA by Angelo for your retail business.